Protecting your personal information is paramount to us

We know how important the appropriate use of your personal information is to you. This is why we take the protection of our customers’ personal information very seriously. When you visit our website, we routinely collect your IP address, the URL of the page you used to access our site, the URL of any of our site’s internal pages you browse as a part of your visit, the session date and the time you spent on our site. This type of information transfer is depersonalized and constitutes internet protocol that ensures the safe operation of our servers.

We store the details you provide when completing one of our online customer forms on our servers. We only use the information to process your request. We shall keep your personal information strictly confidential, and we will not pass on personal information to any third party.

Data protection responsibilities and accountability:

Kocho Racin, 3/2

1000 Skopje


Personal Information

Personal information is any information that renders an individual identifiable. It includes among other things your name and your email address. You may browse our web page without providing any personal or otherwise sensitive information. However, in some cases, we may ask you to provide your name, your e-mail and other related details. This applies if we send you any information explicitly requested by you, or if we reply to any enquiries made by you. We will, however, notify you accordingly. Moreover, we only store data provided by you voluntarily or being automatically generated when using our platform.

Whenever you use one of our services, we only collect the data necessary to deliver the service. We may ask you for further details which you may or may not provide. Also, we shall only process your personal information to deliver our services or meet our business objectives.

Automated Collection of Non-personal Data

Server Logs

Every time you visit our website, your browser automatically collects and forwards a certain type of information to our servers contained in so-called server logs.  The collected information includes:

  • time and date of the visit

  • requested page

  • referrer URL

  • result status codes (URL found, URL not found etc)

  • type and version of the browser used

  • IP address of the visitor

  • amount of bytes served

The information contained in server logs will be not correlated to other data in order to identify you as an individual. We use the collected information to optimize features and functionality thereby fully complying with Article 6(1) GDPR.

To maximize data security and to protect our servers against cyber attacks, we store server log information for a limited time only, anonymizing the data by truncating the IP address after seven days, to prevent individual users from being rendered identifiable. We use the anonymized data for producing web analysis reports, including the total number of page requests in our statistical site review released on a biannual basis. However, we do not correlate the data to other user-related information or pass on the information to any third party.


A cookie is a little text file created on your computer when browsing our webpage. Cookies are not software. They cannot be programmed, don’t contain malware and cannot be used to obtain any other personal data. In compliance with Article 6(1) GDPR, we use cookies solely to collect your IP address in order to recognize you instantly when you are visiting our website again, to improve the user-friendliness of our site.

If you do not agree with using cookies you can usually modify your browser setting to decline cookies. If you wish to do so, go to the Extras menu of your browser and select “Settings” or “Internet Options” and follow the instructions. However, declining cookies means that certain functional aspects of our webpage may no longer be available to you.    

Google Tag Manager

We use Google Tag Manager (GTM) for tracking and analytics. GTM does not collect any personal information. It is a tool that automatically updates the code snippets of tags that, in turn, may collect sensitive information. GTM does not use these data. However, even if you decline cookies or deactivate URL-based session tracking, tags managed via GTM will still be enabled. For more details, see    

Google AdWords Conversion Tracking

This site uses ad conversion tracking services provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google uses cookies created on your computer to analyze your browsing behavior. Conversion tracking cookies are created as a result of you clicking on one of the adverts served by Google and remain active for a time period of thirty (30) days. Cookies used for conversion tracking do not collect any personal information. If you do not agree with your browsing activities being tracked by Google, you can change your browser settings in order to block all cookies from You may also exercise your right to opt out of tracking:

If you would like to find out more about how conversion tracking works, and your options when it comes to preventing Google from using cookie-based information, check out

Google Remarketing

We use a remarketing tool provided by provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The tool helps to personalize adverts based on individual visitor preference within the Google Display Network. We use this automated service to show you products you may be interested in, with the ads chosen on the basis of your clicking behavior when browsing our website during your most recent visit.  The service uses cookies created on your computer that help recognize you when you revisit websites that are members of the Google Display Network. A cookie is a little text file created on your computer when browsing our webpage. Google collects your URL request, your IP address, browser type, and language as well as time and date of the visit. This information is used to identify the browser on a computer which, in turn, enables Google Display Network to pick and show ads based on content viewed on websites that also employ the remarketing tool during your previous browser session.

If you have previously agreed to your browser history and your Google account being synchronized (, and to your Google account details being used to show you personalized ads, Google’s remarketing tool will be enabled across a range of devices. This means that Google uses your Google ID to recognize you on different mobile devices, but does not collect any personal information in the process.

If you object to Google using cookies collecting data related to your use of our website, please adjust your browser settings accordingly. However, this may prevent our site from functioning properly. For more details about how Google uses cookies, please refer to Google’s Privacy Policy.

Google Analytics (Depersonalised)

We use Google Analytics (GA), a web stats service offered by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies, i.e. little text files created on your computer that monitor your browsing behavior on our website. The cookies collect visitor data including the date and time of your visit, where you are based, the number of times you visited our site, and your IP address, transferring the information to the Google™ mainframe based in the US. However, our site uses Google Analytics with visitor IP address anonymization (i.e. implementing the "_gat._anonymizeIp" function) in compliance with EU regulations. This means that IP addresses located in all member states of the EU will be truncated and, thus, anonymized before being transferred to the Google mainframe. Google uses the collected data to produce web analysis reports for us and to provide additional services related to the use of websites and browsers. Google does not pass on this information to any third party unless required by law, or for data to be processed by parties contracted by Google. Also, Google stresses that, as a rule, IP addresses will not be correlated in any way to any other data that may be collected by Google. If you object to Google collecting data related to your use of our website, please adjust your browser settings accordingly. However, this may prevent our site from functioning properly.

Moreover, Google offers an Opt-out Add-on for all major browsers that allow you to limit the kind of information Google can collect when you visit a website. Basically, this add-on tells Google Analytics JavaScript (ga.js) not to transfer any visitor data to Google Analytics. However, the add-on does not prevent user data being forwarded to us, or to web stat services other than Google that we may choose to use on our site. More details about the add-on, and how to install it, are available at

If you have agreed to Google synchronizing your web and app browser history with your Google account and using personal data from your Google account to serve personalized ads, Google will link these data to information collected by Google Analytics in order to set up target groups for cross-device remarketing purposes.  If you visit our website, Google will collect your Google ID and hence your personal information via our Google account, followed by Google Analytics temporarily correlating your Google ID to your Google Analytics data to help us refine our target groups.

If you object to your personal information being used for cross-device marketing, log in to your Google account and change your account settings accordingly.

Facebook Custom Audience Pixel

We use Custom Audience Pixel, a service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, that enables us to show personalized ads to Facebook users that were previously browsing our website. In order to do so, we have added Facebook  Pixel code snippet to the source code of our webpage which establishes a link to Facebook’s servers, telling Facebook that you have visited our webpage. Facebook adds this information to your FB account. For more details about how Facebook collects and uses your personal data, and what you can do to protect your sensitive information, please refer to Facebook’s privacy policy available at

Social media

This Website may host social media applications or services that allow you to share content with other users (collectively “Social Media Applications”). Any personal data or other information that you contribute to any Social Media Application can be read, collected, and used by other users of that Social Media Application over whom we have little or no control. Therefore, we are not responsible for any other user’s use, misuse, or misappropriation of any personal data or other information that you contribute to any Social Media Application. is a company that offers software services.

When signing up for the service, we collect and store the following information contained in the automated server logs forwarded by your browser:

  • time and date of the visit

  • requested page

  • referrer URL

  • result status codes (URL found, URL not found etc)

  • type and version of the browser used

  • visitor IP address

  • amount of bytes served

For more details on what type of information may be collected by the manufacturer of an individual product, please refer to the Privacy Policy of the respective manufacturer. We do not store your name and address.            

We depersonalize all data we collect as a result from you using our services. As depersonalized data do not compromise your personal information, the Personal Data Protection Law does not apply. This means that depersonalized data may be processed and shared with third parties.

Job Applicants & Shortlisted Candidates

Applying for a job at our company involves providing a wide range of information, including your personal details, your contacts, your professional background, work experience, and qualifications. You may also submit cover letters and letters of reference in electronic form.

Please do not provide any personal information relating to your ethnic background, race, gender, religion, ideology, disabilities, age, sexual identity or sexual orientation, union memberships, and physical or mental illnesses, as well as information that might infringe the copyrights, intellectual property right or any statutory right held by a third party.

We collect and use your personal information for purposes related to your application, seeking employment at our company. We do not pass on your data to third parties. If you submit your application online, we collect your name home address, telephone number, email address and other details solely for the purpose to contact you with regard to your application. If your application is successful, we may use your information for administrative purposes. Your online application will be processed by a designated HR team that will not share your personal information with anyone else. Your data will not be stored on servers based outside of Macedonia.

If your application does not result in employment at our company, we may keep your information on our server for some period stipulated by law to inform you of future job opportunities arising at our company that fit your profile.

Data Protection

You have the right to be notified if your personal data are collected, to request the personal data we hold about you to be disclosed to you, to request your personal data to be amended, deleted or their use by us to be limited, to data portability and the right to make a complaint to the respective data protection authority of your country.

Your principal rights under data protection law are.

Right to Access

You may request to be informed as to whether we collect your personal information, and if we do, how we use your data.

Right to Rectification

If we process personal data that are incomplete or incorrect, you may request the respective information to be supplemented/amended at any time.

Right to Erasure

You may request personal information we hold on you to be deleted if our use of your data is against the law, or constitutes an infringement of your interest deemed unacceptable. We will delete your personal information immediately unless required otherwise by law.

Right to Restrict Processing

You may request limited processing of your personal information if:

  • you contest the accuracy of the data we hold on you. In this case, we limit the use to an absolute minimum until we have ascertained whether your personal detail is correct;

  • our use of your data does not conform to the law, however, you do not want your data to be deleted but requesting limited use instead;

  • we do no longer require your data for the purpose they were collected for but you still need the information to exercise your rights or make a complaint;

  • you objected to your personal information being processed by our company.

Right to Portability

You have the right to receive your personal data from us in a structured, commonly used and machine-readable format that enables you to transfer the information to another party without the necessity of our involvement if:

  • the data processed with your consent or for the purpose of fulfilling a contractual agreement entered into by you and us, and

  • such processing is carried out by automated means.

You may request your personal data being transferred directly from us to a party of your choice subject to the technical requirements being in place.

Right to Withdraw Consent

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. If you withdraw your consent we will stop collecting and using your personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms or for the establishment, exercise or defense of legal claims. However, you withdraw your consent to us processing your personal information for marketing purposes without giving a reason.   

Right to Complain to Supervisory Authority

If you believe our processing of your personal information infringes Macedonian or EU data protection laws, please get in touch immediately. It goes without saying that you may also contact the respective supervisory data protection authority in your country. If you would lodge a complaint please call or email our data protection officer. We are entitled to ask for proof of identity.

Policy Amendments

We reserve the right to amend this policy at any time, particularly if new information technology should require us to do so. Please make sure you always refer to our latest policy version. All significant changes to our Privacy Policy will be announced on our webpage.

Children's privacy protection

We understand the importance of protecting children's privacy in the interactive online world. This Website is not designed for or intentionally targeted at children 13 years of age or younger. It is not our policy to intentionally collect or maintain information about anyone under the age of 13.

Enquiries and Notifications

If you have any questions about the protection of your personal information at, please contact
Kocho Racin, 3/2

1000 Skopje, Macedonia

+389 2 30 80 261
+389 2 55 11 437
+ 389 70 394 151